PRIVACY POLICY

Last updated: 09/05/2025

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

1. Who We Are

ENVISUALED LIMITED (Company number: 16439841)
Registered Business Address: Summit House, Horsecroft Road, Harlow, England, CM19 5BN
Email: knockknock@envisualed.co.uk
Mainline: 020 8016 6959

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact information: Name, email address, phone number.

  • Business details: Company name, role/title, project information.

  • Website usage data: IP address, browser type, pages visited, referring URLs, and other analytics.

  • Communications: Any correspondence sent to us via email, contact forms, or other methods.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to inquiries and provide quotes or project details.

  • To deliver our creative services (photography, video, virtual tours, etc.).

  • To manage client accounts and project files.

  • To improve our website and user experience.

  • For legal, contractual, or administrative obligations.

4. Lawful Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent: Where you have given us explicit permission.

  • Contract: When processing is necessary for the performance of a contract.

  • Legal obligation: Where we are legally required to retain or share data.

  • Legitimate interests: To operate and improve our business and website.

5. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (e.g. hosting, analytics, file delivery platforms).

  • Legal or regulatory authorities if required by law.

All third-party services used comply with data protection laws and maintain appropriate safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.

7. Your Rights

Under UK and EU data protection laws (e.g. UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (where applicable).

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at knockknock@envisualed.co.uk

8. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand user behaviour and improve site performance. You can manage cookie preferences through your browser settings.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the most recent revision.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email: knockknock@envisualed.co.uk